What's the difference between Nic Salt and Freebase?
Salt Nicotine is naturally extracted from tobacco leaf. It has a much
higher absorption rate, you can generally feel the hit within 10 seconds
and has very little throat hit in comparison to Freebase.
Freebase Nicotine is artificially made nicotine, It takes around 4
minutes for you to feel the hit. It has a much more pronounced throat
hit and feels very similar to a cigarette.
What is the difference between high VG liquids and high PG liquids?
50/50 liquids have a much more watery consistency, this liquid is what you would use for Mouth to Lung devices as they tend to have smaller intakes on the coils.
When you get in the realms of even higher PG liquids you will notice its more scratchy on the throat.
VG70/PG30 liquids tend to feel smoother on the throat due to the higher
VG content. VG thickens up the juice and helps cloud production, these
liquids tend to be associated with Sub Ohm vaping.
Why can’t I get 18mg in a 100ml bottle?
Due to regulations put in place in 2017 “TPD” anything
over 10ml in size cannot contain nicotine and with the way nicotine
shots are regulated you would end up watering down your e liquid too
much to the point of no taste.
In 100/50ml the highest nicotine level you can get it to is around 6mg, anymore and you’ll start to dilute the flavour.
How do I 'prime' a coil?
To prime a coil take your bottle of e liquid and go around the cotton
until saturated. I always prime a coil and flick off the residual
liquid, this ensures that you’re not going to burn your coil out if you
accidentally push the button after a change before its had time to wick.
What if I dont charge my vape correctly?
Most vapes if they are Micro USB will only handle a 5v 1amp charge so using an iPhone or android wall plug will end up ruining the battery. Most vapes recently have moved to USB C which allows for faster charging i.e 5v 2amp, this being said always check your
instruction manual to see the charging perimeters to know exactly what charge to use.
Leaving your vape charging overnight can also shorten the battery life.
What's the appropriate wattage for my coil life?
If a coil says 20w - 30w just because it can do 30w doesn’t mean you have to, pushing them to the limit will shorten life time.
Why does my Vape leak more in the summer?
E liquid when hot is less viscous “less thick” which will make it absorb faster through the cotton. A prime example of where not to leave your vape is in a car on a hot day, you will return to an empty tank.
My Vape 'spits' at me and shoots hot liquid in my mouth, what can I do?
Take the tank/pod off the mod and give it a good flick so the excess
juice comes off the coil. This tends to happen after leaving it for a
few days unused, to prevent this try using it daily or store without
Payments & Safety
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
How long does it take to get my products?
Domestic shipping can take up to 1-3 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Is there free shipping?
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Do you ship to my area?
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Do you offer extended warranty?
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
How long after I complete a purchase can I ask for a refund?
A refund request can be submitted within a month after the purchase is made.
How much can I get refunded?
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer. These can be refunded.
Who pays the shipping costs in the case of a refund when the order has free shipping?
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Vape companies warranty times
Voopoo: 3 Months
Tesla: 1 Year
Smok: 6 Months
Innokin: 3 Months
Aspire: 6 Months
Lost Vape: 6 Months
Dotmod: Limited Life Time
Dovpo: 6 Months
Vaporesso: 3 Months
Geek Vape: 1 Year
Joy: 3 Months
Uwell: 6 Months
Nevoks: 3 Months